We are happy to exchange goods. The quickest and cheapest way is to reorder the item you would like. Then return the original item to us; as soon as it is received we will refund the cost of the item.
If you require a refund only, please return the original item to us; as soon as it is received we will refund the cost of the item. For refunds we need in some cases your bank account number / IBAN. Please add this number to your return.
All articles purchased in the KOOLSUN webshop can be returned within 14 days upon receipt without reason given. The purchase is only definitive after these 14 days They MUST be in the original packaging, no scratches or damaging, tags intact, with a note of the order reference number. The costs of returning goods are the responsibility of the sender. We will not refund or exchange if these conditions are not met.
2201 CZ Noordwijk ZH