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Return Policy
Exchanges
We are happy to exchange goods. The quickest and cheapest way is to reorder the item you would like. Then return the original item to us; as soon as it is received we will refund the cost of the item.
Returns
If you require a refund only, please return the original item to us; as soon as it is received we will refund the cost of the item. For refunds we need in some cases your bank account number / IBAN. Please add this number to your return.
Important Information:
All articles purchased in the KOOLSUN webshop can be returned within 14 days upon receipt without reason given. The purchase is only definitive after these 14 days They MUST be in the original packaging, no scratches or damaging, tags intact, with a note of the order reference number. The costs of returning goods are the responsibility of the sender. We will not refund or exchange if these conditions are not met.
Return address
KOOLSUN BonneBonne
‘s-Gravendijckseweg 35D
2201 CZ Noordwijk ZH
The Netherlands