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Exchange / Returns

Exchange / Return address

Koolsun
Attn. Returns
's-35E Gravendijckseweg
2201 CZ Noordwijk ZH
Netherlands

Is return or exchange possible?

Yes, but please note this is only possible within 14 days after receipt of the order and under certain conditions.

A product cannot be exchanged / returned if:

Returns procedure

Exchange procedure

Exchanges and additional items

I received an item is defective, what should I do?

Send an email to [email protected] with a description of the defect and your invoice number and address. Please send a picture of the defect along while sending the email, so we can process your complaint quickly. Please wait before returning the item until we have sent you a message informing you what to do.

The following applies to return shipments from outside the European Union

You have to take care of the shipping cost and export documentation. Costs made by us to import your return will be deducted from the amount to be refunded by us. VAT and any import taxes paid by us at the time of shipment are not refundable. In case you have paid shipping costs at the time of ordering, these will not be refunded.