Terms and conditions

's-Gravendijckseweg 35E
2201 CZ Noordwijk ZH
Chamber of Commerce Rijnland: 28111638
VAT: NL002059851B54
Email: [email protected]

Article 1. General

The general conditions apply to all agreements concerning online orders between Koolsun and the customer. Koolsun at all times have the right to amend these terms and conditions and the content of its website. The latest terms and conditions can be found at on this page. By placing an order on our website the customer, accepts the terms and conditions without reservation.

Article 2. Prices and Offers

Article 3. Payment

Article 4. Delivery

Article 5. Refusal of orders

A sales agreement is only reached after acceptance of the order by Koolsun. Koolsun is entitled to refuse orders or to attach special conditions to the delivery, unless otherwise specified. If an order is not accepted, Koolsun communicates this within ten (10) days after receipt of the order.

Article 6. Retention

Koolsun remains the owner of the delivered goods until the purchase price has been paid. The risk in respect of the use of products is transferred at the time the products are offered at the delivery address given by the customer. If the customer fails to take delivery of the products the resulting damages and costs are for the customer’s account.

Article 7. Cooling-Off period

All items you have purchased from www.koolsun.com can be returned without reason and within 14 days after receiving the items. The purchase of items is only final after these 14 days.

If the customer wishes to cancel/return the order, the customer must notify in writing via email to [email protected]. The customer should immediately return the product to Koolsun. The cost of returning products is paid by the customer. Products with 50% discount or more cannot be exchanged or returned. Returns with insufficient or no postage returns are not accepted.The product can only be returned if it is in the original, undamaged packaging. The product is in original condition, unworn / unused, not washed and undamaged. Original tags, labels and hangers are not removed. The original instructions for use need to be present in the undamaged package. Koolsun reserves the right to refuse returned products or to reimburse only part of the amount already paid when it is suspected that the product is already used by the customer or is damaged. Returns, which are sent outside the return period (i.e. too late). Postmark date is final, will not be credited and automatically become the property of Koolsun. We reimburse the purchase cost within 30 working days of receipt of the items. Dutch law applies.

Article 8. Complaints

Article 9. Guarantee and Liability

Unless expressly agreed otherwise, Dutch statutory warranty provisions apply.

Article 10. Privacy Policy

 Article 11. Miscellaneous

If you give to Koolsun an address in writing, Koolsun is entitled to send all orders to that address, unless you notify to Koolsun of another address to which your orders are to be sent in writing.

If Koolsun for any length of time does not deviate from these Conditions, this will not affect its right to demand immediate and strict compliance with these conditions. You can never assert any right by virtue of the fact that Koolsun executes these conditions.

If one or more provisions of these Terms or any other agreement with Koolsun in conflict with any applicable provision, the provision will lapse and will be replaced by adopting a by Koolsun new lawful condition. Koolsun is authorized to use in the execution of your order (s) by third parties.

Article 12. Applicable law

This website and these terms are governed by Dutch law.

Photos and text are the property of Koolsun and may not be used without written consent.