Terms and conditions

's-Gravendijckseweg 35E
2201 CZ Noordwijk ZH
Chamber of Commerce Rijnland: 82748853
VAT: NL862589769B01
Email: [email protected]

Article 1. General

The general conditions apply to all agreements concerning online orders between Koolsun and the customer. Koolsun at all times have the right to amend these terms and conditions and the content of its website. The latest terms and conditions can be found at on this page. By placing an order on our website the customer, accepts the terms and conditions without reservation.

Article 2. Prices and Offers

Article 3. Payment

Article 4. Delivery

Article 5. Refusal of orders

A sales agreement is only reached after acceptance of the order by Koolsun. Koolsun is entitled to refuse orders or to attach special conditions to the delivery, unless otherwise specified. If an order is not accepted, Koolsun communicates this within ten (10) days after receipt of the order.

Article 6. Retention

Koolsun remains the owner of the delivered goods until the purchase price has been paid. The risk in respect of the use of products is transferred at the time the products are offered at the delivery address given by the customer. If the customer fails to take delivery of the products the resulting damages and costs are for the customer’s account.

Article 7. Cooling-Off period

All items you have purchased from www.koolsun.com can be returned without reason and within 14 days after receiving the items. The purchase of items is only final after these 14 days.

If the customer wishes to cancel/return the order, the customer must notify in writing via email to [email protected]. The customer should immediately return the product to Koolsun. The cost of returning products is paid by the customer. Products with 50% discount or more cannot be exchanged or returned. Returns with insufficient or no postage returns are not accepted.The product can only be returned if it is in the original, undamaged packaging. The product is in original condition, unworn / unused, not washed and undamaged. Original tags, labels and hangers are not removed. The original instructions for use need to be present in the undamaged package. Koolsun reserves the right to refuse returned products or to reimburse only part of the amount already paid when it is suspected that the product is already used by the customer or is damaged. Returns, which are sent outside the return period (i.e. too late). Postmark date is final, will not be credited and automatically become the property of Koolsun. We reimburse the purchase cost within 30 working days of receipt of the items. Dutch law applies.

Article 8. Returns and Exchanges

Is return or exchange possible?

Yes, but please note this is only possible within 14 days after receipt of the order and under certain conditions.

A product cannot be exchanged / returned if:

Returns procedure

Exchange procedure

Exchanges and additional items

I received an item is defective, what should I do?

Send an email to [email protected] with a description of the defect and your invoice number and address. Please send a picture of the defect along while sending the email, so we can process your complaint quickly. Please wait before returning the item until we have sent you a message informing you what to do.

The following applies to return shipments from outside the European Union: You have to take care of the shipping cost and export documentation. Costs made by us to import your return will be deducted from the amount to be refunded by us. Part of the VAT and all import taxes paid by us at the time of shipment are not refundable. In case you have paid shipping costs at the time of ordering, these will not be refunded.

Article 9. Complaints

Article 10. Guarantee and Liability

Unless expressly agreed otherwise, Dutch statutory warranty provisions apply.

Article 11. Privacy Policy

 Article 12. Miscellaneous

If you give to Koolsun an address in writing, Koolsun is entitled to send all orders to that address, unless you notify to Koolsun of another address to which your orders are to be sent in writing.

If Koolsun for any length of time does not deviate from these Conditions, this will not affect its right to demand immediate and strict compliance with these conditions. You can never assert any right by virtue of the fact that Koolsun executes these conditions.

If one or more provisions of these Terms or any other agreement with Koolsun in conflict with any applicable provision, the provision will lapse and will be replaced by adopting a by Koolsun new lawful condition. Koolsun is authorized to use in the execution of your order (s) by third parties.

Article 13. Applicable law

This website and these terms are governed by Dutch law.

Photos and text are the property of Koolsun and may not be used without written consent.